Delete your account

• Immediately: your account is locked. Signing in shows only the option to restore it — the app itself is not reachable until you do.
• After 30 days: your personal information, AI conversation history, and notification and communication data are permanently deleted.
• Your subscription stops immediately and is not refunded. Restoring your account after this point means resubscribing.

Accounting records — invoices, journals, payments, allocations, bank transactions and source documents — are retained for seven (7) years after deletion, as required by the Companies Act 71 of 2008, section 24 (which also covers the shorter five-year period the Tax Administration Act requires). During this retention period the records are locked and hidden from everyone except authorised Requent staff, and only where the law requires us to produce them — they are permanently purged once the retention period ends.

Your account is not deleted the moment you request it. For 30 days it is locked, not gone: sign in during this window and choose Restore to bring your account and data back. Your subscription was cancelled when you requested deletion and will need to be restarted. After 30 days the deletion becomes permanent for everything except the retained accounting records above.

If you no longer have access to the app, enter the email address on your account below. If an account exists for that email, we will send a link to confirm the deletion — we do not disclose here whether an account exists.

Questions about this policy can be sent to our contact page.